Question 1

Will I still be in control of decisions?

Accepted Answer

Yes. Reeve handles repeatable workflows within the rules you set, while you remain the decision-maker on exceptions. You can review the work, override a recommendation, and decide what should be escalated to you.

Question 2

How accurate are the decisions, and can I audit them?

Accepted Answer

Reeve works from your configured policies and the underlying portfolio records rather than a black-box summary. Decisions, receipts, and workflow activity land in a readable audit trail, so you can inspect the record behind an answer and review exceptions instead of trusting a hand-wave.

Question 3

What happens when a tenant needs help?

Accepted Answer

Reeve handles routine updates, polite follow-ups, and maintenance status messages so tenants are not left guessing. When a decision needs owner judgment, the issue is escalated to you with the relevant context rather than another unstructured text thread.

Question 4

How much work is setup?

Accepted Answer

Reeve is designed to sit above the tools and processes you already use. Onboarding focuses on your real portfolio, policies, lease templates, and vendor workflows, so you can start with the exceptions that currently consume the most time instead of rebuilding everything from scratch.

Question 5

Who owns my data, and how is it handled?

Accepted Answer

Your portfolio data is yours. Reeve uses it to run the workflows you configure and keeps the resulting decisions and receipts in a readable, exportable audit ledger, so the operating history remains clear and useful to you.